Netflix error code u7121-3202 appears when trying to play a downloaded movie in the Netflix app. The following error usually appears on a Windows 10 system when using Netflix with UWP (Universal Windows Platform) or when using Netflix in a browser.
In this article, we have listed solutions that have worked for many affected users. Below we will consider possible solutions and fix the error.
1. Run the Windows Store Apps Troubleshooter.
If there is any issue with the Windows Store settings, it causes a conflict with the app and as a result, causes it to stop working properly. It is recommended that you run the built-in Windows Store troubleshooter on your Windows system; follow these steps to do so:
- First, open the Settings app by tapping win + I together on the keyboard.
- Switch to Troubleshooting > Other troubleshooting tools.
- find Windows Store Apps option and click run option next to it.
- Now let the process complete and check if the troubleshooter can detect the problem and fix it.
- Once that is done, restart your device and check if the issue is resolved or not.
2. Uninstall the latest Windows updates.
If you recently updated your device and are now experiencing this issue, chances are that the problem is related to the latest Windows updates. Therefore, it is proposed uninstall latest windows update and check if the problem is fixed. Follow these steps to uninstall the most recent Windows update:
- Open the Settings app by clicking Windows + me keys together.
- Now go to Windows Update > Update history > Uninstall updates
- After that press the button delete from the context menu when you right-click on the update you want to uninstall.
- Check if the issue has been resolved after the process is completed.
3. Re-download the problem movie
There may be an issue with the specific movie/file you are trying to access on Netflix that is causing this issue, so delete and re-download the file and see if it helps resolve the issue. To re-upload the file, follow the instructions below:
- Click on the Start icon and launch Netflix.
- Now click on My Downloads option is available in the menu.
- Then click on the pencil icon in the top right corner and select the file you want to delete and delete it.
- Then download the file again and check if the issue is resolved.
4. Reinstall the Netflix app from the Microsoft Store.
There might be a problem with the Netflix app installation process that could be causing this error, so reinstalling the app is advised. Uninstalling an application removes the corrupted files present in the application that may be causing the error.
To reinstall the application, follow these steps:
- Open the Settings app by pressing the button Window + I keys together.
- Then click Applications and then Applications and features
- Now click on Delete option in the Netflix app.
- Then, once the process is complete, open the Microsoft Store from the search box and search for Netflix.
- Now click on the “Get” option and download Netflix.
- Once this is done, launch the application.